Introduction
Our Refund Policy governs the conditions under which refunds may be granted for ride-hailing, inter-city rides, and delivery transactions.
- Eligibility for Refunds
Refunds may be requested under the following conditions:- If a rider cancels a trip before a driver is assigned, they are eligible for a full refund.
- If a driver cancels a ride or delivery after assignment, the rider will receive a full refund.
- For inter-city rides and deliveries, where payments are made upfront, funds will only be released to the driver after service completion. If a driver cancels after payment has been made but before service is rendered, a full refund will be processed to the rider.
- In the event of a service disruption caused by technical issues or safety concerns, riders may receive a partial or full refund, depending on the circumstances.
- Non-Refundable Cases
- Completed rides and successful deliveries are generally not refundable. Additionally, dissatisfaction based on personal preference, incorrect drop-off locations, and delays caused by external factors such as weather or traffic are ineligible for refunds.
- How to Request a Refund
Refund requests must be submitted within 48 hours of the incident, providing trip details and a brief explanation. Our team reviews refund requests and responds within 5 business days. - Processing Refunds
Approved refunds are credited to the original payment method. Processing times may vary, typically ranging from 3 to 10 business days. - For refund inquiries, contact hello@vunotech.com.